We all find ourselves in very uncertain times in dealing with the current Coronavirus pandemic. Our community is in unchartered waters and amongst the irrational panic buying, travel restrictions, cancelled holidays and workplaces closing, no one really knows how it will all unfold over the coming weeks and months. Understandably, this is causing a widespread feeling of uncertainty and anxiety.
Nairne Vet cares about the welfare of our patients, our clients and our staff. As a hospital, we routinely maintain very high standards of cleanliness, disinfection and sterility in our clinic. In response to the current situation, we have upgraded our policies. We are now using alcohol-based hand sanitiser before and after every patient and client interaction. You will find hand sanitiser at reception that we please ask you to use upon entry to the clinic. We are doing our best to disinfect all surfaces throughout reception and consult rooms as often as we can throughout our service.
As we try our best to do what we can out of respect for our community and the threat we are facing, we do ask the same from you, collectively, as clients. For the veterinary industry, there is no option to pack up and work from home. To be there for your pets when they need it most, we need to remain open, and to do that, we need our staff to be in good health. As a small clinic of only nine staff members, there is limited back-up if some are home sick, and we are beginning to feel the pressure. Therefore, we faithfully ask the following:
If you are unwell and are experiencing any symptoms including fever, sore throat, fatigue, coughing, sneezing or shortness of breath, please DO NOT come into the clinic. If this is the case and you feel that your pet needs to be seen for something that cannot wait:
· Please stay home and phone ahead to advise us that you are unwell. We can discuss your pet’s condition over the phone and assess the level of urgency.
· If we believe that your pet does need to be seen, ask a family member or friend who is not experiencing any symptoms to bring them in on your behalf.
Please also note that there is likely to be additional waiting times for routine, elective services such as vaccinations and desexing as we manage the extra workload and staff shortages.
We thank you in advance for your understanding and hope that we can work together in slowing down the spread of COVID – 19 whilst remaining open.
For more information regarding how this will affect your pets' lives, follow the link below for an advisory document released by the World Small Animal Veterinary Association.